Frequently Asked Questions

Everything you need to know about EKAAR Design Studio, our handcrafted furniture, materials, customization, shipping, and orders.

EKAAR Design Studio is a premium furniture and design studio specializing in thoughtfully designed furniture, décor, handcrafted objects, inlay work, and architectural furniture.

Our approach brings together traditional craftsmanship, contemporary design sensibilities, and carefully considered materials to create meaningful pieces for modern spaces.

Our products are handcrafted by skilled artisans wherever the product and design require artisanal craftsmanship.

Because of the handmade nature of our work, slight variations in colour, texture, pattern, grain, and finish may occur. These natural variations are part of the character and individuality of handcrafted products.

Our products are handcrafted in India by experienced artisans and craftspeople.

We combine traditional craftsmanship with contemporary design to create furniture and objects that are designed for modern living spaces.

Yes. Customization is available on selected products and projects, depending on the design and production requirements.

Depending on the product, customization may include:

  • Size
  • Finish
  • Colour
  • Hardware
  • Material selection
  • Design details

Custom orders are created specifically for the client and may require additional production time.

Delivery timelines depend on the product type, customization, production requirements, and destination.

  • India: Approximately 2–4 weeks depending on the product
  • International: Approximately 3–4 weeks depending on the product and destination

Exact timelines are communicated at the time of order confirmation.

Yes. EKAAR Design Studio can ship products internationally, subject to product suitability, destination, and shipping arrangements.

International shipping charges, customs duties, import taxes, and destination-specific charges, where applicable, are generally borne by the customer unless otherwise agreed.

For international orders, customs duties, import taxes, and other charges may be imposed by the destination country.

These charges are generally not included in the product price unless specifically stated and are the customer's responsibility.

Products are carefully prepared before dispatch to help ensure safe transportation.

  • Carefully inspected before dispatch
  • Securely packed using protective materials
  • Wrapped and cushioned according to product requirements
  • Prepared for domestic or long-distance transportation

Special care is taken for delicate, handcrafted, customized, and larger furniture pieces.

In the rare event that your product arrives damaged, please contact us as soon as possible after delivery.

We recommend informing us within 48 hours of delivery and sharing clear photographs and/or videos of the damaged product and packaging.

Our team will assess the issue and guide you through the applicable resolution process.

Since many EKAAR products are made-to-order or customized, returns or cancellations may be limited once production has started.

Customized products may not be eligible for return or cancellation.

Please refer to our Return & Refund Policy for detailed terms.

Our products may use natural materials and handcrafted techniques. Therefore, minor variations may occur in:

  • Colour
  • Texture
  • Grain
  • Pattern
  • Inlay placement
  • Surface finish

Lighting conditions and individual screen settings may also affect how colours appear online.

Such variations are natural characteristics of handcrafted products and are not necessarily defects.

Payment terms may vary depending on the product, order, customization, and project requirements.

For made-to-order or customized products, advance payment may be required before production begins. The applicable payment terms will be communicated at the time of order confirmation.

Yes. EKAAR Design Studio welcomes collaborations and project-based enquiries from:

  • Interior Designers
  • Architects
  • Retailers
  • Hospitality Projects
  • Wholesale Buyers
  • Export Buyers
  • Corporate and Commercial Projects

Please contact us for trade pricing, customization, bulk orders, and project-based requirements.

Yes. Depending on the product and enquiry, our team can suggest basic styling and placement ideas to help you visualize how a furniture or décor piece may work within your space.

This guidance does not constitute a full interior design or architectural design service unless separately agreed.

For product enquiries, customization requests, project discussions, or general assistance, you can contact us using the details below.

Email: info@ekaardesignstudio.com

WhatsApp / Phone: +91 9990510321

Business Hours: Monday – Saturday, 10 AM – 6 PM (IST)

Have More Questions?

Our team will be happy to assist you with products, customization, projects, and orders.

Email: info@ekaardesignstudio.com

WhatsApp: +91 9990510321