1. Nature of Products

Products offered by EKAAR Design Studio may be handcrafted, made-to-order, customized, or produced using natural and mixed materials, unless otherwise stated.

Due to the artisanal nature of our work and the use of natural materials, minor variations in colour, texture, grain, pattern, inlay arrangement, surface finish, and appearance are inherent and should be expected.

Such variations are a natural characteristic of handcrafted furniture and are not considered manufacturing defects.

2. Product Images & Representation

Product images displayed on the Website are provided for representational purposes. While we make reasonable efforts to display products accurately, actual products may vary slightly due to:

• Natural material characteristics
• Handcrafting techniques
• Variations in wood, stone, brass, resin, or inlay materials
• Lighting conditions
• Photography and screen settings

Such natural and visual variations shall not be considered grounds for rejection or return where the delivered product substantially corresponds with the ordered design.

3. Pricing

All prices displayed on the Website are subject to change without prior notice.

Unless specifically mentioned, prices may not include shipping charges, customs duties, import taxes, local levies, installation charges, or other applicable charges.

For international orders, any customs duties, import taxes, or charges imposed by the destination country shall be borne by the customer unless otherwise agreed in writing.

4. Orders & Payment Terms

Orders are considered confirmed only after the applicable payment has been received and the order has been accepted by EKAAR Design Studio.

For made-to-order and customized products, production may begin only after the required advance or full payment has been received, as communicated at the time of order confirmation.

Payment terms may vary depending on the product, order value, customization requirements, project scope, and customer location.

5. Order Modification & Cancellation

Requests for order modifications or cancellations should be made immediately after placing the order and before production or procurement begins.

Once production, customization, procurement, or manufacturing has commenced:

• Order cancellation may not be permitted
• Design modifications may not be possible
• Additional charges may apply for approved changes

Any request for changes will be considered at the discretion of EKAAR Design Studio based on the stage of production and availability of materials.

6. Production Timelines

Estimated production timelines are communicated at the time of order confirmation.

Timelines are indicative and may vary depending on:

• Design complexity
• Material availability
• Customization requirements
• Artisan and handcrafting processes
• Quality control requirements
• Logistics and other operational factors

Delays caused by circumstances beyond our reasonable control, including force majeure events, natural disasters, transportation disruptions, government restrictions, or supply interruptions, shall not be considered a breach of these Terms & Conditions.

7. Shipping & Delivery

Shipping and delivery timelines vary depending on the destination, product size, order type, shipping method, and availability.

We take reasonable care in packaging and dispatching products. However, delays caused by logistics partners, transportation providers, customs clearance, weather conditions, or unforeseen circumstances may occur.

EKAAR Design Studio shall not be responsible for delays caused by circumstances beyond our reasonable control.

8. Damages in Transit

In the rare event that a product arrives damaged, the customer must notify EKAAR Design Studio as soon as reasonably possible after delivery.

To help us assess the issue, the customer may be required to provide clear photographs and/or videos showing:

• The damaged product
• The packaging from all relevant sides
• The shipping label
• Any visible external damage

Customers are requested to report transit damage within 48 hours of delivery. Failure to report damage within the specified period may affect our ability to process the claim.

9. Returns & Refunds

Due to the handcrafted, made-to-order, and customized nature of many EKAAR Design Studio products, returns and refunds may be limited.

• Customized products may be strictly non-returnable
• Made-to-order products may not be eligible for cancellation
• Natural variations in materials are not considered defects
• Approved refunds, where applicable, may be subject to the relevant order terms

Customers are advised to review the applicable Return & Refund Policy before placing an order.

10. Intellectual Property

All content available on this Website, including images, product photographs, furniture designs, inlay patterns, text, graphics, logos, trademarks, product descriptions, videos, and other creative materials, is the intellectual property of EKAAR Design Studio or its respective owners, unless otherwise stated.

Any unauthorized copying, reproduction, modification, publication, distribution, or commercial use of Website content is strictly prohibited without prior written permission.

11. Limitation of Liability

EKAAR Design Studio shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or Website, to the extent permitted by applicable law.

Our liability, if any, shall be limited to the amount actually paid for the specific product or service giving rise to the claim, subject to applicable law.

12. Third-Party Links

Our Website may contain links to third-party websites, platforms, payment gateways, social media pages, or other external resources.

EKAAR Design Studio is not responsible for the content, privacy policies, security, availability, or practices of third-party websites.

Users are encouraged to review the terms and privacy policies of such third-party websites before using their services.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions, the Website, products, or services shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

14. Changes to Terms

EKAAR Design Studio reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Any updated version will be posted on the Website and will become effective upon publication unless otherwise stated.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms & Conditions.

15. Contact Information

For any questions, concerns, enquiries, or requests related to these Terms & Conditions, please contact us using the details below.