PRIVACY POLICY

SECTION 1 – DEFINITIONS

Non-Personal Information

Information that does not personally identify you and is collected automatically when you browse the Website. This may include browser type, device information, IP address, operating system, referring URLs, and general usage data.

Personally Identifiable Information

Information that can identify you personally, including but not limited to your name, email address, phone number, billing and shipping address, and other information voluntarily provided by you while placing an order, requesting customization, creating an account, or contacting us.

This may include sensitive personal data as defined under applicable laws.

SECTION 2 – INFORMATION WE COLLECT & HOW WE USE IT

You may browse our Website without providing any Personally Identifiable Information. However, certain features and services may require you to share specific information.

When you:

• Place an order
• Request customization
• Contact customer support
• Request a quotation
• Subscribe to updates
• Submit an enquiry
• Contact us regarding our products or services

We may collect personal information such as your name, email address, phone number, billing and shipping address, and other information necessary to process your request.

When you browse our Website, we may automatically receive certain technical information including your IP address, browser type, device information, operating system, referring URLs, and general location data.

This information helps us improve Website performance, functionality, security, and user experience.

Email Communication

With your consent, we may send you emails regarding your enquiries, orders, customized furniture requirements, new collections, updates, offers, or important brand communications.

You may opt out of marketing communications at any time.

SECTION 3 – CONSENT

When you provide personal information to complete a transaction, place an order, arrange delivery, request customization, or seek support, you consent to the collection and use of such information for that specific purpose.

If your information is required for any secondary purpose, such as marketing or promotional communication, we will request your consent or provide you with an option to decline where applicable.

Withdrawal of Consent

You may withdraw your consent at any time by contacting us using the contact details provided below.

Please note that withdrawing consent may limit your access to certain Website features or services.

SECTION 4 – DISCLOSURE OF INFORMATION

We may disclose your personal information if:

• Required by law, regulation, or legal process
• Necessary to enforce our Terms and Conditions
• Required to protect our rights, property, or safety
• Required to protect the rights, property, or safety of our customers
• Necessary to process orders, deliveries, payments, or requested services

We do not sell or rent your personal information to third parties.

SECTION 5 – THIRD-PARTY SERVICES

We may engage third-party service providers for functions such as payment processing, logistics, delivery, website analytics, hosting, communication, and marketing services.

These providers may collect, use, and disclose information only to the extent necessary to perform services on our behalf.

Each third-party service provider may have its own privacy policy, and we encourage you to review their respective privacy policies.

Once you leave our Website or are redirected to a third-party platform or website, this Privacy Policy no longer applies to that external website.

EKAAR Design Studio is not responsible for the privacy practices, content, or security of external websites.

SECTION 6 – SECURITY

We take reasonable and appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Sensitive information may be protected using SSL technology
• Transactions may be processed through secure payment gateways
• Payment details are not stored on our servers unless specifically required and lawfully permitted
• Access to personal information is restricted to authorized personnel
• Reasonable administrative and technical safeguards are maintained

While we take reasonable precautions to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

SECTION 7 – COOKIES

We may use cookies and similar technologies to enhance your browsing experience and understand Website usage patterns.

Cookies may help us to:

• Maintain user sessions
• Improve Website performance
• Analyze Website traffic
• Understand user behaviour
• Remember user preferences
• Improve content and functionality

You may disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of the Website.

SECTION 8 – AGE OF CONSENT

By using this Website, you represent that you are of legal age in your jurisdiction or that you are using the Website with the consent of a parent or legal guardian where applicable.

EKAAR Design Studio does not knowingly collect personal information from minors.

If you believe that a minor has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

SECTION 9 – USER RIGHTS

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction or updating of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent
• Opt out of marketing communications
• Raise questions or concerns regarding the processing of your information

We may need to verify your identity before processing certain requests.

We reserve the right to restrict access to certain Website features or services where essential information is required to provide those services.

SECTION 10 – COPYRIGHT & INTELLECTUAL PROPERTY

All content available on this Website, including but not limited to:

• Images
• Product photographs
• Furniture designs
• Inlay designs
• Text
• Graphics
• Logos
• Brand elements
• Product descriptions
• Website layout
• Videos
• Other creative materials

is the intellectual property of EKAAR Design Studio or its respective owners, unless otherwise stated.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of any Website content is strictly prohibited without prior written permission.

SECTION 11 – POLICY CHANGES & INFORMATION SHARING

We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, applicable laws, or regulatory requirements.

Any changes will become effective once the updated Policy is posted on the Website.

We do not sell or rent your Personally Identifiable Information.

Information may be shared with trusted service partners only where necessary to process orders, provide services, arrange delivery, process payments, maintain the Website, or fulfil legitimate business requirements.

In the event of a merger, acquisition, restructuring, or transfer of business assets, customer information may be transferred to the relevant successor entity, subject to applicable laws.

Non-Personal Information may be aggregated and used for analytics, research, business improvement, and Website optimization.

CONTACT & GRIEVANCE REDRESSAL

If you wish to:

• Access or update your information
• Request correction of your information
• Withdraw consent
• File a complaint
• Seek clarification regarding this Privacy Policy
• Raise any privacy-related concern