SECTION 1 – ORDER PROCESSING

All orders are processed after successful payment confirmation and order acceptance.

Made-to-order and handcrafted products require production time. Order processing may include:

• Production
• Customization, where applicable
• Quality inspection
• Secure packaging
• Dispatch preparation

The estimated processing time will be communicated at the time of order confirmation.

SECTION 2 – SHIPPING TIMELINES

Please note that the above shipping timelines are approximate and may vary due to external factors beyond our reasonable control.

SECTION 3 – SHIPPING PARTNERS

We work with reputed logistics and freight partners to ensure safe and reliable delivery of our products.

For large furniture items, delivery may be carried out through surface freight, specialized cargo services, or other suitable transportation methods depending on the destination and product.

Tracking details, where available, will be shared once the order has been dispatched.

SECTION 4 – SHIPPING CHARGES

Shipping charges may be calculated based on factors including:

• Product size and weight
• Destination
• Mode of transportation
• Number of products
• Special handling requirements

Shipping costs may be displayed at checkout or communicated separately for customized, large, international, or bulk orders.

Any additional charges such as:

• Customs duties
• Import taxes
• Local handling charges
• Destination-specific fees

shall be the responsibility of the customer and are not included in the product price unless specifically stated.

SECTION 5 – INTERNATIONAL SHIPPING & CUSTOMS

International orders may be subject to customs inspections, import regulations, duties, taxes, and other requirements imposed by the destination country.

• International orders may be subject to customs inspections
• Customs clearance delays are beyond our control
• Customers are responsible for understanding their country's import regulations
• Applicable customs duties and import taxes are the customer's responsibility

EKAAR Design Studio is not liable for delays, additional charges, or non-delivery caused by customs authorities or restrictions imposed by the destination country.

SECTION 6 – PACKAGING & HANDLING

Every product is carefully prepared before dispatch. Depending on the product, our packaging process may include:

• Detailed quality inspection
• Protective packaging materials
• Secure wrapping and cushioning
• Appropriate outer packaging
• Special handling for delicate or large furniture

We take reasonable care to minimize the risk of damage during transit. However, rare instances of transit damage may occur despite careful packaging and handling.

SECTION 7 – DAMAGED SHIPMENTS

If your order arrives damaged, please notify EKAAR Design Studio within 24 hours of delivery.

To help us assess the damage, please share clear photographs and/or videos of:

• The damaged product
• Inner packaging
• Outer packaging
• Shipping label
• Any visible damage to the package

Claims reported after 24 hours may not be eligible for resolution. We strongly recommend inspecting the package and product as soon as possible after delivery.

SECTION 8 – FAILED DELIVERY / INCORRECT ADDRESS

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Failed deliveries caused by incorrect address details, incomplete information, customer unavailability, refusal of delivery, or other customer-related circumstances may result in:

• Additional shipping charges
• Re-delivery charges
• Delayed delivery
• Additional handling or storage charges, where applicable

EKAAR Design Studio is not responsible for losses or delays caused by incorrect or incomplete information provided by the customer.

SECTION 9 – FORCE MAJEURE

EKAAR Design Studio shall not be liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemic-related restrictions
• Transportation strikes
• Government regulations or restrictions
• Severe weather conditions
• Transportation disruptions
• Customs restrictions
• Other unforeseen circumstances

In such circumstances, we will make reasonable efforts to communicate relevant updates and assist with delivery wherever reasonably possible.

SECTION 10 – CONTACT FOR SHIPPING QUERIES

For shipping-related questions, delivery updates, or assistance regarding your order, please contact us using the details below.